Telephone: 01303 767155
Meet The Team
The staff at Pelham House are its finest and most valuable resource.
Uniquely in the care industry, we do not rely on any outside agency personnel, but have our own dedicated team of highly motivated and experienced staff who daily make a difference to our residents’ lives. Here is a brief profile of each of our team who all represent an important cog in the Pelham care machine…
There aren’t many hours of the day or night that Mandy can’t be found rushing around Pelham looking after the residents. She has been a key part of the care team since 2016, and her commitment is unstinting. Going the extra mile has never been so appropriate as she covers the corridors of Pelham with mission-like zeal, delivering medication and care in equally impressive measure.
Carmen has brought an extensive level of experience to the Pelham team since the summer of 2019. Her specialist skills include fluent French and an understanding of other languages which is a real boon for those few overseas clients. With an original career in the clerical field in hospitals in Kent, she also brings highly competent computer skills to the team. Her musical connections include singing for church choirs and having an opera named after her…
Affectionately known as the Princess of Pelham, Naomi joined the team from our sister business, Aspire Home Carers in 2017. She has become a driving force for initiatives to take the care of residents to a new level, including the unique ‘Making Dreams Come True’ project. She has brought a range of skills and attributes to the organisation, having gained an extensive knowledge and understanding of the care sector throughout her career.
Another of the care team who has been taking on extra responsibilities since 2013. An experienced carer for whom nothing is too much trouble, she has taken it upon herself to look after the Home’s two pet rabbits – an important part of residents’ stimulation - as well as one of their semi-wild cousins which has made itself at home in the our spacious garden. She loves the atmosphere of the Home, and comes in every day whether to feed the rabbits or the residents!
An essential cog in the smooth-running of Pelham since 2016, carrying out audits, dealing with monthly medication orders, ensuring correct medication storage and health and safety risk assessments and much more. Janet's experience as a carer means that she has been known to cover care shifts in addition to her administrative role which makes her a truly versatile member of the team. Winner of one of only 12 Kent Unsung Heroes Awards in 2019.
Lucia has been providing essential cleaning services at Pelham since March, 2019. Previously she worked as a community carer which means that she can provide back-up to the care team when necessary. She is a keen gym-user which enables her to clean and care with an extra flourish of vim and vigour as part of her regular fitness regime!
With us since March 2018, she has managed to squeeze 15 years of care work into her career so far, mostly in the community care sector. Currently studying for her NVQ Stage II qualification, she has already notched up plenty of time helping those with dementia and in end-of-life care. She absolutely loves her role at Pelham, and knows that this is her job of choice for a long time yet.
The most recent addition to our staff, Sharon comes with experience of running her own domiciliary care company for ten years, and now joins us with renewed appetite for care in a home environment. She brings particular understanding of end-of-life care to ensure the least amount of stress for the individual and their family members. Harking from Dover, she is a keen yoga practitioner which ensures she possesses the balance, poise and flexibility needed to deal with the challenges of her new role.
Since joining the Pelham team in late 2018, she has made a significant contribution to developing the programme of activities and bringing the local community at large into the Home. This includes schools, nurseries, churches and volunteers who have all helped to make individual residents’ dreams come true as part of Pelham’s unique initiative. She has an awesome ability for organisation which has been a genuine asset to the Home’s caring team.
A conscientious and dedicated worker who has been ‘just getting on with it’ since 2017. A former carer herself, she has a keen sense of detail and cleanliness which have helped to enhance Pelham’s reputation for high standards. A quietly essential and modest member of the support team.
One of our dymanic duo in our culinary team. Denise arrived at Pelham in September 2013, to work mainly three days a week, providing cooked breakfasts once a month and suppers three nights a week. A key role that she has developed is catering for Pelham’s outdoor events such as Pelham’s 40th Anniversary (2018), Memorial Garden Launch (2019), and various barbecues and garden parties in the landscaped grounds. An extensive career in the catering business makes her a valuable asset in the provision of good, healthy food at the Home.
An enthusiastic presence in the kitchen since October 2019, Matt is another Pelham performer with additional strings to his bow. While he cheerily delivers our first-class meals to the residents, he has also been a long-term member of the St John’s Ambulance brigade which makes him an ideal in-house first-aider. He has built an excellent personal rapport with the residents and is a ready and willing helper around the Home. He is already taking on new responsibilities to improve performance and progression within the Home, such as risk assessments and first-aid audits.
With seemingly boundless enthusiasm since joining us in August 2019, Sarah goes about her care work with a ready smile and infectious positivity. She is well aware of the importance of the personal touch following an extensive career in the care business, and has a special talent for building rapport with both residents and their families. Sarah embodies the ethos of care at Pelham with dependable calmness, sensitivity and an important sense of fun.
The backbone of the support team since 2016, she is responsible for handling enquiries, managing staff records, preparing board-meeting notes, processing salaries and generally keeping plates spinning – but not necessarily in the kitchen! She had been a long-term administrator at Folkestone Police Station which has proved a useful attribute in keeping Pelham’s owner in check.
Originally from Swansea, the Pride of the Welsh Valleys has been dispensing her special brand of lustrous-toned care since 2018. A smile is never far away as she builds rapport with residents and relatives alike, employing a calm and reassuring demeanour. Brings great experience with over 20 years in the care business, which provides her with all the qualities required of a top-quality carer.
Since joining the care team in September 2019, she has made an immediate impact on the professionalism of Pelham’s service. With positivity and enthusiasm, she goes about her work efficiently and with a smile. The daughter of another carer, Sarah, she has enjoyed a fascinating role in medical research at Maidstone Hospital, producing chemotherapy products – which makes her an obvious choice as one of our designated medication dispensers.
A calm and re-assuring presence in the care team since 2000. Has taken her previous experience in care to Pelham and made herself a favourite among the residents. A brilliant even-tempered and unflustered attitude to those she cares for and always willing to fill in when the occasional emergency arises.
Bernie began putting the sparkle into Pelham in 2013 ensuring every nook and cranny is clean, that litter is disposed of and that all the washing up is kept squeaky. Also responsible for taking delivery of supplies of foodstuffs, cleaning materials and other items essential for the smooth running of the Home. She is also on hand to help in emergencies and support the care team.
Matt took over the management of the Home in May 2019 and made an immediate impact on its operation. He has enjoyed an illustrious career in the care sector including a number of homes in Ashford and has worked for local authorities as a sheltered manager for different homes. Now relishing his role at the helm of the home, he has quickly gained the respect of his team with his hands-on approach and re-assuring manner with new residents and their relatives.
The other essential half of our catering team, brings passion and flair to our food provision. With extensive experience in the catering business, she is keen to ensure that the menu is as fresh and healthy as possible, but also that every resident is catered for, whatever their requirements. Her work has been a major contribution to achieving a five-star food hygiene accreditation for six out of seven years since 2013.
A career in NHS management has equipped him with exceptional credentials in the care of the elderly and those with early-stage dementia. He took ownership of Pelham House in 2010, and has invested extensive time and resources in embellishing the Home to the high standards its residents enjoy today. Almost uniquely in the area, he is proud to have developed a team of dedicated staff without reliance on outside or agency staff. Never one to sit still, he thrives on the constant quest to find out “what could we do better?” - and that doesn't only apply to his triathlon times...
Since the end of 2018, Paul has been responsible for general maintenance, decoration and safety audits. He is a qualified fitter-turner and portable appliance tester which makes him a valuable asset to the team. Has also enjoyed an illustrious career as a detective sergeant, with some colourful stories to tell, if you have a spare half-an-hour!